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Terms and Conditions

 

Contributors

Contributors are solely responsible for asking questions about the campaign to make sure they are satisfied with all aspects before making a Contribution. All Contributions are made voluntarily and at the sole discretion and risk of the Contributor. If a Contribution is refunded to a Contributor, the associated Reward(s) shall be cancelled.

Refunds

Contributors may request a refund within 10 days of their Contribution. To request a refund please contact us at pledge.thesunpilots.com/contact within 10 days of your payment.

Shipping

We ship internationally. Shipping for certain items (such as vinyl) may cost a little extra as we utilise special packaging to make sure the Reward arrives in mint condition. Several larger Rewards (such as instruments) don’t include shipping. We will contact Contributors who purchase these large items to determine the best method and total cost of shipping. These shipping costs are the responsibility of the Contributor and must be paid by the Contributor.

Privacy and information security

We take your privacy very seriously. All credit card payments are processed securely by Stripe (who process payments for Twitter, Kickstarter, Indiegogo and many other companies). We don’t store any of your credit card information. All other personal information collected through this site is stored securely and will never be shared with any third parties.

Eligibility to use this website and it’s services

Users under 18 years of age are not eligible to use or make purchases through this website without consent. Users between the ages of 13 and 17 can make purchases with the consent and supervision of a parent or legal guardian who is at least 18 years old, provided such parent or legal guardian also agrees to be bound by these Terms and Conditions and agrees to be responsible for such use of this website. Users we have suspended from using this website are not eligible to make payments through this website. We reserve the right to refuse use of this website to anyone and to reject or cancel any payment, in which case the amount received from a Contributor will be refunded to the Contributor. We also reserve the right to cancel, remove or interrupt the Campaign or any Reward at any time for any reason without liability. In such an event, any amount received from a Contributor towards a cancelled or removed Reward will be refunded to the Contributor.